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Returns & Exchanges
We want you to be completely delighted with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy for a full refund or exchange on all non-custom items.
1
Initiate Return
Contact our support team to receive a Return Authorization Number and a pre-paid insured shipping label.
2
Secure Packaging
Place the item in its original presentation box and secure it within a shipping carton along with all original documentation.
3
Ship the Item
Drop off the package at any authorized carrier location. Ensure you obtain a receipt for your records.
4
Inspection & Refund
Once received, our gemologists will inspect the item. Refunds are processed to the original payment method within 5 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing